BUSINESS LETTERS

1.     There is a certain way in writing a business letters or a formal letter. We need to be careful in it’s spelling: punctuation, typing the language, and style of the letter

2.     different from personal letters, in writing business letters avoid the colloquial sxpression, slang, and construction such as I’il, I’m, it’s etc

3.     business letters cn be in forms of faxes, memos, advertisement brochures, ques-tionares, etc

4.     there are many kinds of business letters such as:

a.     latters of inquiry

there are the simple requests for information, such as: literature, favors, reservation, and so on

b.     letters Answering Requests

       they are answering all the coming orders from big and small companies. Sometimes they use a special form for this  kind of letter, unless it requires a personal message. They some times difficult to write, because they have to refuse a customers request, to tell the delay of delivery. These require the outmost fact and courtesy.

c.     claim and adjustment letters:

sometimes a customer complaints about things you do for him. This, you have to write a reply to this disappointed customer.

d.     credit and collection Letters;

these letters are answering people who send letters asking for credits which are the basis of business transactions. The answer are usually favorable. Collection letters are sent to those who receive credits. They might forget to pay the loan back. The letters should remind, reason, and threaten sometimes.

e.     sales letters

People use these letters for special purposes: for selling product or service.

f.      Employment letters:

These letters are for getting a position, thanking for an interview and resigning from position.

g.     Social- Business letters

Business people write these to maintain friendly relationships with customers and other business acquaintances. This business correspondence includes: letters of congratulation, letters of sympathy, invitations, letters of friendship, and thank.

Dear Mrs. Tania Frisca,

Our order YH/3215

We have already received our order dated Nov. 13 th, 2009. the shipment arrived at 3 p.m. yesterday but we regret to inform you that one of the cases of yourconsignment arrived in badly damaged condition. It is FA/25 Containing 150 dozen Mr.James. the lid was broken and the case with its contents crushed. It looks as if some very heavy cargo had fallen on it. We have examined the boxes and find that about 40 dozen are in an unsaleable condition.

            We pointed out the damage when taking delivery and have endorsed our receipt 1 case severely damaged.

            We aasume that you are taking the matter up from your end as insurance had been effected by you.

Your sincerely,

Siska aprilia

Purchasing Manager of CV Bintara Mulia

Simak

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